Quality Calgary Digital Marketing Company


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Support Centre

How do I log in?

  1. Login to your website using the link your-website-name.com/wp-admin
  2. Login with Username and Password

Editing with the text block element

  1. Once you’re logged in, click “Pages” located on the left side panel of your WordPress website. (Figure 1)
  2. Click on the “Page” you want to edit and select “edit” while hovered over. (Figure 2)
  3. Once you’re at the page you can now edit the page.
  4. Find the text block element. (Figure 3)
  5. Click on the pencil icon and you open up the text editor.
  6. After inserting text click on “Save Changes”. (Figure 4)
  7. On the right-hand side click on “Update”.
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Editing Images

  1. In the Add Element pop-up screen, search for Image and click on it to be added to the page. (Figure 1)
  2. When the shortcode is added, a new pop-up screen called Image Settings will opens that allows you to configure the shortcode settings. (Figure 2)
  3. Click on upload image and choose existing image or drag in to upload new image.
  4. Click “Save Changes” to save progress then “Update” to publish.
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Editing Page Sections

  1. When the shortcode is added, a new pop-up screen called Page section Settings will open that allows you to configure the shortcode settings. (Figure 1)
  2. Click on Background image to change or upload a new background image. (Figure 2)
  3. Click on “Save Changes” to save your progress and then “Update” to publish changes.
  4. For more infomation on page sections click here.
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Adding Posts to your blog

  1. From the Dashboard, choose “Posts” click on “Add New”. (Figure 1)
  2. Type a name for the page in the text box toward the top of the page. (Figure 2)
  3. Insert the content within the text box for you blog. (Figure 2)
  4. After inserting your content for your blog add a “Category” and/or “Tags” to your blog.
  5. To save and publish your blog click “Update”.
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Adding and Managing Products

Adding Products (Figure 1)

  1. Go to WooCommerce > Products > Add Product. You then have a familiar interface and should immediately feel at home.
  2. Enter a product Title and Description.
  3. Go to the Product Data panel, and select downloadable (digital) or virtual (service) if applicable.

Product data (Figure 3)

  1. The Product Data meta box is where the majority of important data is added for your products.

Product short description (Figure 4)

  1. Add an excerpt. This typically appears next to product imagery on the listing page, and the long description appears in the Product Description tab.

Product Featured Image (Figure 5)

  1. To set a image for your product on the right hand side find “set featured image” then choose from the gallery or upload new images click “Save changes”.
  2. Then click update to save and publish your product.
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JYZ Design | Support Centre
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Managing Orders

  1. Orders are created when a customer completes the checkout process, and they are visible by Admin and Shop Manager users only. Each order is given a unique Order ID.
  2. An order also has a Status. Order statuses let you know how far along the order is, starting with Pending and ending with Completed.
    • Pending payment – Order received, no payment initiated. Awaiting payment (unpaid).
    • Failed – Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
    • Processing – Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
    • Completed – Order fulfilled and complete – requires no further action.
    • On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment.
    • Cancelled – Cancelled by an admin or the customer – stock is increased, no further action required.
    • Refunded – Refunded by an admin – no further action required.
    • Authentication required — Awaiting action by the customer to authenticate transaction and/or complete SCA requirements.

Viewing Orders

  1. When you start taking orders, the Orders management page begins to fill up. View these at: WooCommerce > Orders.
  2. Each row displays useful details, such as order number and customer name, date of purchase, order status, shipping address, and purchase total.
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